Compliments, complaints and disputes
Further information on the next steps you should take.
What to do if things go wrong?
We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.
If we cannot resolve your complaint informally, we have a formal disputes procedure (which can be found in the resources section) you can follow.
Resources
MoneyHelper
If, at any time, you are having difficulties in resolving a complaint, you may wish to contact MoneyHelper who can provide free and impartial advice and information to explain your rights and responsibilities. MoneyHelper is provided by the Money & Pensions Service and brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.
Pensions Ombudsman
If you are not happy with the response to your complaint and MoneyHelper have not been able to help you, you can get in touch with the Pensions Ombudsman who can investigate your case.
Your feedback is appreciated
If you’ve received excellent service from the pension fund we’d love to hear from you.
Any compliments and general comments are appreciated, so don't hesitate to email us. Our contact details are available here.